How to Upload Machine Report

As part of the warranty registration process, you are required to upload Machine Report documentation. If you are unfamiliar with this process, please use the following guidelines to assist you.

Part 1: How to Upload Machine Report – Canon imageRUNNER Devices

1.Press the Counter button

2.Click Print List from below option

3.Click “Yes” from Below menu

4.Find below the Counter Report

5.

a. Make a scan of Machine report or if you are using a smartphone or tablet device, take a photo of your Machine report and whilst completing the Warranty registration form, you can choose and upload the image of your Machine report directly from your photo album.

b. Save the image to your computer in JPG, TIF or PDF format

c. Make sure that the file size does not exceed 4MB

To check the size of the file (Windows), locate the receipt on your computer, right click on the file and select ‘Properties’. The file size is listed under the 'General' tab as highlighted below.

If you are using a Mac, right click on the file and select ‘Get Info’ (Apple/Command + I). The file size is listed under the 'General' section.

If the file is larger than 4MB, you can resize it by following the steps outlined for Windows or Mac.

d. d. On the Registration form, select the ‘CHOOSE A FILE’ button

e. Then click ‘Open’ and locate the saved image on your computer

f. Select the file and click ‘Open’ to confirm your selection

6) Your Machine report is now uploaded to your Registration form.

If you are still not able to upload your proof of purchase, please contact us for further assistance: b2bwarranty@canon-cna.com

Part 2: How to Upload Machine Report – ImageRUNNER Advance DX and imageFORCE Devices

1. Press Counter button

2.Click Print List from below option

3.Click Yes from Below menu

4.Find below the Counter Report

5.

a. Make a scan of Machine report or if you are using a smartphone or tablet device, take a photo of your Machine report and whilst completing the Warranty registration form, you can choose and upload the image of your Machine report directly from your photo album.

b. Save the image to your computer in JPG, TIF or PDF format

c. Make sure that the file size does not exceed 4MB

To check the size of the file (Windows), locate the receipt on your computer, right click on the file and select ‘Properties’. The file size is listed under the 'General' tab as highlighted below.

If you are using a Mac, right click on the file and select ‘Get Info’ (Apple/Command + I). The file size is listed under the 'General' section.

If the file is larger than 4MB, you can resize it by following the steps outlined for Windows or Mac.

d. On the Registration form, select the ‘CHOOSE A FILE’ button

e. Then click ‘Open’ and locate the saved image on your computer

f. Select the file and click ‘Open’ to confirm your selection

6) Your Machine report is now uploaded to your Registration form.

If you are still not able to upload your proof of purchase, please contact us for further assistance: b2bwarranty@canon-cna.com

Part 3: How to Upload Machine Report – Obtaining Counter Report from ImageFormula Document Scanners

1. Press Menu button

2. Select Maintenance Menu by using UP or DOWN arrow and press OK

3. Select Total Scan in the Maintenance Menu and press ok

4. The total scan count will be visible

5.

a. Take a photo of your Machine report with Total number of Scans and whilst completing the Warranty registration form, you can choose and upload the image of your Machine report directly from your photo album.

b. Save the image to your computer in JPG, TIF or PDF format

c. Make sure that the file size does not exceed 4MB

To check the size of the file (Windows), locate the receipt on your computer, right click on the file and select ‘Properties’. The file size is listed under the 'General' tab as highlighted below.

If you are using a Mac, right click on the file and select ‘Get Info’ (Apple/Command + I). The file size is listed under the 'General' section.

If the file is larger than 4MB, you can resize it by following the steps outlined for Windows or Mac.

d. On the Registration form, select the ‘CHOOSE A FILE’ button

e. Then click ‘Open’ and locate the saved image on your computer

f. Select the file and click ‘Open’ to confirm your selection

6) Your Machine report is now uploaded to your Registration form.

If you are still not able to upload your proof of purchase, please contact us for further assistance: b2bwarranty@canon-cna.com

Part 4: How to Upload Machine Report – Obtaining Counter Report from ImagePROGRAF TC Series

1.On the home screen select Printer Settings

2.Select Test print.

3.Select Status print.

The following information is included :

Canon xxxxxxxxxxxxxxxxxxxx Status Print Printer model
S/N Printer serial number
Firm Firmware version
Boot Boot ROM version
Date Date and time when the status print was output
Paper Info
Roll Media Type  of roll paper
Cut Sheet Type   of cut sheet
Job Menu
Job History
Log * Details of up to 5 jobs (Job name is printed
Settings
Printer settings
Print settings Setting values of  Print head movable width setting ,  Prioritize paper size , and  Magnification level for borderless
Paper-related settings Setting values of  Paper-related settings
Device settings
Auto maintenance settings Setting values of  Auto maintenance settings
Hard disk settings Setting values of  Hard disk settings
Device user settings Setting values of  Other printer settings
Language selection Setting value of  Language selection
Web service setup Setting values of  Web service usage registration
Firmware update notification Setting values of  Update notification settings
Monitoring service settings Setting values of  Monitoring service settings
Maintenance
Color calibration Setting values of  Calibration guide settings
Usage Condition
Hard disk information Values of  Hard disk capacity  and  Job box free space
Hardware error History information of  Hardware error
Error History information of  Recoverable error
Warning Warning history information
Jam History information of  Paper feed/transfer error
Maintenance cartridge usage / Remaining ink level Values of  Ink consumed
Duty counter Values of  Duty counter
PARTS STATUS
COUNTER Part status
Head information
HEAD LOT NUMBER/ DATE OF INSTALLATION Information of  Head information
Head alignment performance log History information of  Head alignment performance log
COUNTER
MEDIA Usage status by media
THE NUMBER OF CUTS Total number of cuts
AFTER INSTALLATION Number of days from the use start date


4.

a. Make a scan of Machine report or if you are using a smartphone or tablet device, take a photo of your Machine report and whilst completing the Warranty registration form, you can choose and upload the image of your Machine report directly from your photo album.

b. Save the image to your computer in JPG, TIF or PDF format

c. Make sure that the file size does not exceed 4MB

To check the size of the file (Windows), locate the receipt on your computer, right click on the file and select ‘Properties’. The file size is listed under the 'General' tab as highlighted below.

If you are using a Mac, right click on the file and select ‘Get Info’ (Apple/Command + I). The file size is listed under the 'General' section.

. If the file is larger than 4MB, you can resize it by following the steps outlined for Windows or Mac.

. d. On the Registration form, select the ‘CHOOSE A FILE’ button

e. Then click ‘Open’ and locate the saved image on your computer

f. Select the file and click ‘Open’ to confirm your selection

5) Your Machine report is now uploaded to your Registration form.

If you are still not able to upload your proof of purchase, please contact us for further assistance: b2bwarranty@canon-cna.com

Part 5: How to Upload Machine Report – Obtaining Counter Report from ImagePROGRAF TM Series

1.Press setting button

2.Click on Printer Settings

3.Select Test print.

4.Select Status print.

The following information is included :

Canon xxxxxxxxxxxxxxxxxxxx Status Print Printer model
S/N Printer serial number
Firm Firmware version
Boot Boot ROM version
Date Date and time when the status print was output
Paper Info
Roll Media Type of roll paper
Cut Sheet Type of cut sheet
Job Menu
Job History
Log * Details of up to 5 jobs (Job name is printed
Settings
Printer settings
Print settings Setting values of  Print head movable width setting ,  Prioritize paper size , and  Magnification level for borderless
Paper-related settings Setting values of  Paper-related settings
Device settings
Auto maintenance settings Setting values of  Auto maintenance settings
Hard disk settings Setting values of  Hard disk settings
Device user settings Setting values of  Other printer settings
Language selection Setting value of  Language selection
Web service setup Setting values of  Web service usage registration
Firmware update notification Setting values of  Update notification settings
Monitoring service settings Setting values of  Monitoring service settings
Maintenance
Color calibration Setting values of  Calibration guide settings
Usage Condition
Hard disk information Values of  Hard disk capacity  and  Job box free space
Hardware error History information of  Hardware error
Error History information of  Recoverable error
Warning Warning history information
Jam History information of  Paper feed/transfer error
Maintenance cartridge usage / Remaining ink level Values of  Ink consumed
Duty counter Values of  Duty counter
PARTS STATUS
COUNTER Part status
Head information
HEAD LOT NUMBER/ DATE OF INSTALLATION Information of  Head information
Head alignment performance log History information of  Head alignment performance log
COUNTER
MEDIA Usage status by media
THE NUMBER OF CUTS Total number of cuts
AFTER INSTALLATION Number of days from the use start date


5.

a. Make a scan of Machine report or if you are using a smartphone or tablet device, take a photo of your Machine report and whilst completing the Warranty registration form, you can choose and upload the image of your Machine report directly from your photo album.

b. Save the image to your computer in JPG, TIF or PDF format

c. Make sure that the file size does not exceed 4MB

To check the size of the file (Windows), locate the receipt on your computer, right click on the file and select ‘Properties’. The file size is listed under the 'General' tab as highlighted below.

If you are using a Mac, right click on the file and select ‘Get Info’ (Apple/Command + I). The file size is listed under the 'General' section.

If the file is larger than 4MB, you can resize it by following the steps outlined for Windows or Mac.

d. On the Registration form, select the ‘CHOOSE A FILE’ button

e. Then click ‘Open’ and locate the saved image on your computer

f. Select the file and click ‘Open’ to confirm your selection

6) Your Machine report is now uploaded to your Registration form.

If you are still not able to upload your proof of purchase, please contact us for further assistance: b2bwarranty@canon-cna.com

Part 6: How to Upload Machine Report – Obtaining Counter Report from ImagePROGRAF TX Series, imagePROGRAF PRO Series, imagePROGRAF GP Series

1.On the home screen select  Printer Settings

2.Select Test print.

3.Select Status print.

The following information is included :

Canon xxxxxxxxxxxxxxxxxxxx Status Print Printer model
S/N Printer serial number
Firm Firmware version
Boot Boot ROM version
Date Date and time when the status print was output
Paper Info
Roll Media Type of roll paper
Cut Sheet Type of cut sheet
Job Menu
Job History
Log * Details of up to 5 jobs (Job name is printed
Settings
Printer settings
Print settings Setting values of  Print head movable width setting ,  Prioritize paper size , and  Magnification level for borderless
Paper-related settings Setting values of  Paper-related settings
Device settings
Auto maintenance settings Setting values of  Auto maintenance settings
Hard disk settings Setting values of  Hard disk settings
Device user settings Setting values of  Other printer settings
Language selection Setting value of  Language selection
Web service setup Setting values of  Web service usage registration
Firmware update notification Setting values of  Update notification settings
Monitoring service settings Setting values of  Monitoring service settings
Maintenance
Color calibration Setting values of  Calibration guide settings
Usage Condition
Hard disk information Values of  Hard disk capacity  and  Job box free space
Hardware error History information of  Hardware error
Error History information of  Recoverable error
Warning Warning history information
Jam History information of  Paper feed/transfer error
Maintenance cartridge usage / Remaining ink level Values of  Ink consumed
Duty counter Values of  Duty counter
PARTS STATUS
COUNTER Part status
Head information
HEAD LOT NUMBER/ DATE OF INSTALLATION Information of  Head information
Head alignment performance log History information of  Head alignment performance log
COUNTER
MEDIA Usage status by media
THE NUMBER OF CUTS Total number of cuts
AFTER INSTALLATION Number of days from the use start date


4.

a. Make a scan of Machine report or if you are using a smartphone or tablet device, take a photo of your Machine report and whilst completing the Warranty registration form, you can choose and upload the image of your Machine report directly from your photo album.

b. Save the image to your computer in JPG, TIF or PDF format

c. Make sure that the file size does not exceed 4MB

To check the size of the file (Windows), locate the receipt on your computer, right click on the file and select ‘Properties’. The file size is listed under the 'General' tab as highlighted below.

If you are using a Mac, right click on the file and select ‘Get Info’ (Apple/Command + I). The file size is listed under the 'General' section.

If the file is larger than 4MB, you can resize it by following the steps outlined for Windows or Mac.

d. On the Registration form, select the ‘CHOOSE A FILE’ button

e. Then click ‘Open’ and locate the saved image on your computer

f. Select the file and click ‘Open’ to confirm your selection

5) Your Machine report is now uploaded to your Registration form.

If you are still not able to upload your proof of purchase, please contact us for further assistance: b2bwarranty@canon-cna.com