Troubleshooting Videos

On this page you can find some helpful troubleshooting videos.

imageRUNNER

Please select a video below for troubleshooting guidance

  • In this video tutorial we will show you the path where you can add all communication settings that are needed for enabling the Scan to Email function

  • In this video tutorial we will show you how to change the default settings for the Copy and Scan&Send functions

  • In this video tutorial we will show you how to disable Finishers and Staplers attached to your imageRUNNER ADVANCE

  • In this video tutorial we will show you how to enable the paper source Auto Selection for specific functions

  • In this video tutorial we will show you how to enable the use of USB storage devices for printing files and saving scanned documents

  • In this video tutorial we will show you how to fix certain quality issues such as spots or lines when scanning with a Canon imageRUNNER ADVANCE

  • In this video tutorial we will show you how to forward received faxes to an email address or computer folder

  • In this video tutorial we will show you how to check for, and remove, any jammed papers from inside your Canon machine

  • In this video tutorial we will show you how to resolve issues with colouring on your printed documents and pictures

  • In this video tutorial we will show you how to resolve printing defects such as white or missing lines on the output paper by cleaning the dustproof glass

  • In this video tutorial we will show you how to fix the 'Load Paper' error on your Canon imageRUNNER ADVANCE

  • In this video tutorial we will show you how to scan multiple documents as one file or as separate files per certain number of pages

  • In this video tutorial we will show you how to set the locations for outputting papers after a specific function

  • In this video tutorial we will show you how to set up faxing on your Canon imageRUNNER ADVANCE

  • In this video tutorial we will show you how to stop the machine from printing out a report every time a fax or a scanned file is sent to another destination